Privacy Policy

D&J DETAILING · PRIVACY

Last updated: 15 October 2026

Who We Are and What This Policy Covers

D&J Detailing is a mobile vehicle detailing business based in Tiptree, Essex, providing vehicle detailing and related services across Essex and selected areas of Kent.

This Privacy Policy explains how D&J Detailing collects, uses, stores and protects personal information when you visit our website, contact us, make an enquiry, use our AI receptionist or interact with our services.

For the purposes of UK data protection law, D&J Detailing is responsible for deciding how and why personal information collected through our website and services is used.

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us at:

Email: enquiry@djdetailing.co.uk
Office / Reception: 07475 943272
WhatsApp / Mobile: 07933 546466
Based in: Tiptree, Essex

What Personal Information We Collect

Depending on how you contact or use D&J Detailing, we may collect the following personal information:

Contact details — including your name, email address and telephone number.
Location information — such as your postcode, town or service location where required to provide a mobile detailing service.
Vehicle information — including vehicle make, model, size and details you provide about its condition or the service required.
Enquiry and booking information — including the service you are interested in, booking details and any messages or information you send through our website, email, WhatsApp or other contact methods.
Payment and transaction information — records relating to payments, invoices and services provided. We do not normally store full card details ourselves where payments are handled by a third-party payment provider.
AI receptionist information — if you call our Office / Reception number, Emily, our AI receptionist, may process information you provide during the call. Calls are not recorded; IONOS states that the conversation is processed during the call and a text summary together with call metadata, such as time and duration, may be retained.
Website and technical information — information such as IP address, browser or device information and basic website usage or server-log data where this is collected by our website, hosting provider or authorised website tools.
Communications — copies or records of correspondence between you and D&J Detailing where needed to manage your enquiry, booking or customer relationship.

We only ask for information that is reasonably necessary to deal with your enquiry, provide our services, manage bookings and payments, or operate and protect our website and business.

How and Why We Use Your Information

We use personal information only where we have a valid reason to do so. Depending on the circumstances, we may rely on the following lawful bases under UK data protection law:

Contract — to respond to enquiries, provide quotes, take bookings, deliver detailing services, manage appointments and process information needed before or during a customer booking.
Legal obligation — where we need to keep or use information to comply with legal, tax, accounting or other regulatory requirements.
Legitimate interests — where it is reasonably necessary for running and protecting D&J Detailing, such as managing customer enquiries, keeping appropriate business records, improving our services, preventing misuse of our website and maintaining website security.
Consent — where we specifically ask for your permission, for example for certain types of marketing or non-essential cookies where consent is required.

We may use your personal information to:

respond to enquiries and provide quotes;
arrange and manage bookings;
provide the services you have requested;
contact you about your booking or vehicle;
issue invoices and maintain payment records;
manage customer service and aftercare;
operate and secure our website and online tools;
improve our services and customer experience; and
comply with legal and regulatory obligations.

Where we rely on legitimate interests, we consider whether our use of the information is necessary and whether your rights and interests outweigh our business interests.

Who We Share Your Information With

We do not sell your personal information. We may share personal information only where this is necessary to operate D&J Detailing, provide our services, process enquiries and bookings, or comply with legal obligations.

IONOS and website hosting providers — to host and operate our website and related online services.
IONOS AI Receptionist and its technical service providers — where you use our Office / Reception number or website AI receptionist. IONOS states that calls are not recorded, but conversation summaries and related metadata may be stored as part of the service.
Payment providers — where required to process card or online payments securely.
Booking and customer-management systems — where these are used to manage appointments, customer details and service information.
Email, messaging and communication providers — where needed to respond to enquiries or communicate with customers.
Professional advisers or authorities — where disclosure is required for legal, accounting, tax, insurance or regulatory reasons.

Where we use third-party service providers to process personal information on our behalf, we expect them to handle that information securely and only for the purposes required to provide their services.

How Long We Keep Your Information

We keep personal information only for as long as it is reasonably needed for the purpose it was collected, or where we are required to keep it for legal, tax, accounting or regulatory reasons.

Enquiry and customer-service information may be kept for a reasonable period so we can manage follow-up questions, repeat bookings and aftercare.

Booking, invoice and financial records may be retained for longer where required for tax and accounting purposes. As a sole trader, D&J Detailing is required to keep relevant business records for at least five years after the 31 January Self Assessment submission deadline for the relevant tax year.

We periodically review the information we hold and delete or anonymise personal data when there is no longer a valid reason to keep it. The ICO’s storage-limitation principle requires businesses not to keep personal data longer than necessary.

Your Data Protection Rights

Under UK data protection law, you may have a number of rights over the personal information we hold about you. These rights can depend on the circumstances and the lawful basis we rely on.

Right to be informed — to know how and why your personal information is being used.
Right of access — to ask for a copy of the personal information we hold about you.
Right to rectification — to ask us to correct inaccurate or incomplete personal information.
Right to erasure — to ask us to delete personal information in certain circumstances.
Right to restrict processing — to ask us to limit how we use your information in certain circumstances.
Right to object — to object to certain uses of your personal information.
Right to data portability — in some circumstances, to receive personal information in a usable format or have it transferred elsewhere.
Rights relating to automated decision-making — where applicable, you have rights relating to decisions made solely through automated processing.

Where we rely on your consent, you can withdraw that consent at any time. This will not affect any processing that was lawful before consent was withdrawn.

If you would like to exercise any of these rights, please contact D&J Detailing using the contact details in this Privacy Policy. We may need to confirm your identity before dealing with your request.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.

Cookies and Website Technologies

Our website may use cookies and similar technologies to operate correctly, maintain security, remember certain preferences and support website functionality.

Some cookies or similar technologies may be strictly necessary for the website or a service you request to work properly. These do not normally require consent.

Where we use non-essential cookies or similar technologies, such as certain analytics, tracking or third-party features, we will provide information about their purpose and ask for your consent where required before they are activated.

Third-party services embedded into our website, including communication or AI-powered tools, may also use cookies, local storage or similar technologies in order to provide their functionality.

You can manage your cookie choices through the cookie controls provided on our website where applicable.

International Transfers

Some of the service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with UK data protection law. This may include relying on countries recognised by the UK as providing an adequate level of protection or using approved contractual safeguards where required.

Where possible, we choose established service providers that provide information about how and where customer data is processed.

How We Protect Your Information

We take reasonable technical and organisational steps to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include password-protected systems, secure website hosting, access controls, software updates, security tools and limiting access to personal information to those who genuinely need it for business purposes.

Where we use third-party providers to process personal information, we expect them to use appropriate security measures to protect that information.

No website, online service or method of electronic storage can be guaranteed to be completely secure. If we become aware of a personal data breach, we will assess it and take appropriate action in line with our legal obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, third-party providers or legal requirements.

When changes are made, the updated version will be published on this page and the “Last updated” date at the top of the policy will be revised.

Questions, Complaints and Contacting Us

If you have a question about this Privacy Policy, would like to exercise your data protection rights, or wish to make a complaint about how D&J Detailing has handled your personal information, please contact us:

Email: enquiry@djdetailing.co.uk
Office / Reception: 07475 943272
WhatsApp / Mobile: 07933 546466
Based in: Tiptree, Essex

We will take appropriate steps to investigate any data protection complaint and will acknowledge receipt within 30 days.

If you remain unhappy with how we have handled your personal information or your complaint, you also have the right to raise the matter with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.